Shipping | Guarantee

Online sales guarantee

Shipping policy

We ship to all over the world with a shipping cost that is mentioned on the final payment page. This is fixed to 99 Mexican pesos for Mexico.

We ask for your patience to receive your special pieces (Between 10-15 business days) as all our jewelry comes personalized and handmade in Morocco.

All orders are shipped with no “signature required” and can be delivered to a residence that is deemed safe by the delivery company.

Arabika jewelry is not responsible for any loss or damage that may result from leaving your package at the shipping address without a signature. If you prefer that your order be sent with a "signature required", please contact us using the "contact" form on our website www.arabikajewelry.com

Returns

We are willing to accept timely returns on new and unused products within 7 days from the date you receive your order.

Returns can be made for exchange of products of the same model and the same value, without cash refund.

Your products must be returned in the original packaging, including any boxes and other signed packaging materials.

In case of measurements in rings, there are no exchanges or returns.

The return of any product that has been damaged, does not include packaging materials or in which these have been altered is not accepted; If it is any of these cases, the product will be returned to you.

Product exchanges will be honored or processed until the items are returned for inspection.

Shipping costs are not refundable.

Damaged products

Products that you receive with any damage or are damaged due to a manufacturing fault within 20 days of purchase will be considered damaged products. Items that are damaged as a result of normal wear and tear will not be considered damaged. Arabia jewelry will determine in each case whether the damage is as a result of wear or some other reason.

Damaged products will be replaced or repaired, where possible and subject to availability. If a product cannot be replaced or repaired, you have the right to choose another product from our current stock that is equivalent to the value paid; If it is of a higher value, the client will pay the difference.

Customer is responsible for round trip shipping fees.